ServiceNow is only as useful as the data it holds and the systems it can act on. We configure ITSM, CMDB and GRC, and build the integrations that let incidents, requests and risks move without someone copying them by hand.
Incident, problem, change and request management configured to your process, with catalog items and approvals that fulfil requests through automated flows.
Service details Enterprise IntegrationCMDB design following the Common Service Data Model, Discovery and Service Mapping, and reconciliation rules so configuration data stays accurate.
Service details Enterprise IntegrationIntegration Hub spokes, Flow Designer and REST integrations to cloud platforms, ERP, CRM and identity systems, with error handling and retry built in.
Service details Cybersecurity and RiskServiceNow GRC (Integrated Risk Management) for policies, controls and audits, and Security Incident Response linked to your SIEM and vulnerability scanners.
Service detailsThe integrations we build most often, and what moves across each one.
Users, groups and managers sync into ServiceNow, and single sign-on uses your existing directory.
The AWS Service Management Connector brings AWS resources and alerts into ServiceNow and provisions approved requests.
Azure Monitor alerts open incidents automatically, with the affected resource linked from the CMDB.
Customer cases that need IT or engineering work escalate from Salesforce into ServiceNow, and status flows back.
Approved procurement requests create purchase requisitions in SAP, and asset records sync back to the CMDB.
Catalog requests start UiPath robots for steps in systems with no API, and results update the ticket.
Illustrative scenarios based on typical engagements, not named client projects.
For a project we run, or to join your own team.
Yes. We often take on integrations or a specific module while your current provider or platform team owns the instance. We follow your update set, testing and release process.
Yes. We start with the services that matter most, set data sources and reconciliation rules for them, and expand from there rather than trying to fix everything at once.
Yes, when the process fits the platform. We check first whether an existing module covers the need, because custom tables add upgrade work.
Yes. We place developers, admins and architects through staff augmentation, working under your platform owner.
NexGenTek is an independent services firm. ServiceNow is a trademark of its owner. Product information: servicenow.com.
A 30-minute call with someone who has run enterprise delivery. You leave with a clear view of what we would do, even if you don't hire us.
